Refund and Returns Policy

Refund and Cancellation policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service
that you have purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made of placing the order. However,7 days
cancellation requests may not be entertained if the orders have been communicated to such sellers /
merchant(s) listed on the Platform and they have initiated the process of shipping them, or the
product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
SilkBinary does not accept cancellation requests for perishable items like flowers, eatables, etc.
However, the refund / replacement can be made if the user establishes that the quality of the
product delivered is not good.
In case of receipt of damaged or defective items, please report to our customer service team. The
request would be entertained once the seller/ merchant listed on the Platform, has checked and
determined the same at its own end. This should be reported within of receipt of products.7 days
In case you feel that the product received is not as shown on the site or as per your expectations,
you must bring it to the notice of our customer service within of receiving the product. The7 days
customer service team after looking into your complaint will take an appropriate decision.
In case of complaints regarding the products that come with a warranty from the manufacturers,
please refer the issue to them.
In case of any refunds approved by , it will take for the refund to be processed SilkBinary 21 days
to you.

Return Policy

We offer refund / exchange within first from the date of your purchase. If have passed7 days 7 days
since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become
eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as
you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale,
then the item may not be eligible for a return / exchange. Further, only such items are replaced by us
(based on an exchange request), if such items are found defective or damaged.
You agree that there may be a certain category of products / items that are exempted from returns or
refunds. Such categories of the products would be identified to you at the item of purchase. For exchange
/ return accepted request(s) (as applicable), once your returned product / item is received and inspected
by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further.
If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will
be processed in accordance with our policies